returns & postage
editor@37 will refund or exchange any item bought online, provided the item is returned within 14 days of purchase. Sale items must be returned within 7 days.
The item(s) must be returned in the original packaging and in perfect condition with all labels attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser at your own cost.
Refunds will be processed within 7 days from receipt of the item(s). The original credit card will be re-credited for the item(s) amount paid less postage. Note that postage costs for all returns are the customer's responsibility. editor@37 will refund postage in the case of manufacturing defects or incorrectly posted item (s). We regret we cannot be liable for item(s) lost or damaged in transit we strongly advise all items are posted recorded delivery. Alternatively you can return your items in-store.
Please note that refunds apply only to items bought online. Items bought in store are non-refundable, editor@37 are happy to offer a store credit or an exchange to the same value.
Your statutory rights are not affected by any of the above.
Postage for all purchases under £150 are charged at £3.95 within the UK. All European purchases are charged at £9.95 and the rest of World orders POA.
Within the UK purchases of £150 and over are delivered free of charge.
UK purchases are delivered between 3 and 5 days by Royal Mail and will require a signature. Next day delivery on request.
Deliveries to Europe are estimated at 7 days and are sent by courier.